FAQ
General Questions
How long does it take for LOST-THC to respond to a support request?
LOST-THC's customer service team is here to assist you from Monday to Friday, between 9 am and 5 pm (EST). We receive numerous service inquiries throughout the day and strive to address your needs as swiftly as possible. Rest assured, you can expect a response within 24 hours on business days.
Can I change or cancel my order?
If you’ve changed your mind about your purchase, we’ll be happy to help you correct or edit your order. Please fill out our contact form with the order number you’d like changed, and we’ll get back to you right away.
How can I contact Flying LOST-THC?
We're dedicated to assisting you with any inquiries or needs you may have! Simply complete our contact form, and we'll respond promptly within the same day.
What is the status of my order?
You will receive an email notification containing your tracking number as soon as your order has shipped. If you didn’t receive an email, please check your spam folder. If there’s nothing in your spam, please submit our contact form, and we’ll get back to you within 24 hours with the status of your order.
Shipping & Returns
How is my package shipped?
Our small orders (1-5 items) will ship in all unbranded mailer bags, while large orders will come in brown cardboard boxes.
Where is my order?
You will receive an email notification containing your tracking number as soon as your order is shipped. If you didn’t receive your tracking number via email, please check your spam folder.
If you’re unable to find your tracking code please fill out our contact form.
How long will it take to receive my order?
3-5 business days, not including Sundays and holidays. We ship using USPS First Class, and shipping varies from state to state. Once your order is shipped out, we’ll send you a tracking number via email for an exact timeline.
If you do not receive your order within 10 days please fill out our contact form for assistance.
How long will it take to process my order?
Please allow us up to 1-2 business days to prepare orders are for shipping.
Product Questions
What is delta-8 THC?
Delta-8 THC is a naturally-occurring chemical compound found in the cannabis plant. While similar in its chemical makeup to the psychoactive Delta-9 THC, it is less potent, resulting in a high with minimal drowsiness and paranoia, allowing relaxation and creativity to flourish
What is HHC?
HHC, or Hexahydrocannabinol, is a naturally-occurring minor cannabinoid that is a hydrogenated form of THC.
HHC typically produces a more mild, cerebral high compared to Delta-8 or Delta-9 THC. Many users compare it to the effects of a Delta-9 sativa strain. Delta-8 THC, in comparison, offers a more relaxed physical high, similar in some ways to an indica.
What are cannabinoids?
Cannabinoids are natural chemical compounds that interact with the body’s cannabinoid receptors in your endocannabinoid system. These compounds are very effective in regulating your bodily systems and balancing your state of mind.
What are terpenes?
Terpenes are organic compounds that attribute to the scent and taste of cannabis. When paired with other cannabinoids, such as THC and CBD, terpenes enhance your experience and hold numerous medical benefits. Terpenes and cannabinoids work together to induce what’s known as the ‘entourage effect’.
Where are cannabinoids and terpenes found?
Cannabinoids and terpenes can be found in plants in the Cannabis Sativa L. species which includes both cannabis and hemp.
Terpenoids/terpenes, are also commonly found in many other plants including spices, herbs, trees and fruits.
A cannabis terpene such as myrcene, is also found in mangoes, lemongrass, and basil. Likewise, other cannabis terpenes can be found in other natural derivatives.
What is the entourage effect?
Each cannabinoid and terpene interacts uniquely with the body's biochemistry. When these diverse compounds from the cannabis plant engage with our system, they create a synergistic effect, amplifying their impact, known as the entourage effect. At LOST-THC, we embrace this concept in our blends, strategically combining cannabinoids and terpenes to deliver exceptional effects and experiences.
How are your products made?
We source clean pesticide-free hemp-derived cannabinoid oils from our manufacturing partners throughout the country. Our cannabinoid blends is formed by combining specific amounts of various hemp-derived cannabinoids, which we then infuse our proprietary terpene profiles to provide the desired effects. We compliment each blend with flavonoids to enhance the flavorful experience.
Are your products legal?
In 2018, the Farm Bill became law, legalizing all hemp derivatives in the United States as long as they contain less than .3% Delta 9 THC. Our products are exclusively hemp-derived and undergo rigorous testing by third-party labs to ensure compliance with this regulation. However, it's important to note that some states have restricted the production and sale of hemp-derived cannabinoids. We cannot guarantee the legality of our products in your specific state or territory at the time of purchase. Please refer to our state-by-state product regulations guide for more information. LOST-THC holds no responsibility for products received, possessed, or consumed in areas where they are prohibited. We advise customers to familiarize themselves with local and state regulations before making a purchase.
Are your products third party tested?
Yes, we pride ourselves on having up-to-date third-party lab results for all of our products.
You can find in-depth lab results that screen for solvents, pesticides, mycotoxins, heavy metals, and more under our lab results page.
How do you flavor your products?
The unique and complex flavors of our products come from naturally-occurring compounds. Our blends use a wide range of botanically-inspired components to create bolder, fruitier, and tastier flavors.
How can you verify the authenticity of your LOST-THC product?
All official LOST-THC vaporizers come with a verification sticker that can be authenticated through our product verification page. To ensure the authenticity of our other products, carefully compare the packaging with the official LOST-THC product images.